Frequently Asked Questions
Everything you need to know about Biohax Supplements
Product
What makes Biohax different from other supplement brands?
Biohax Supplements are not retail supplements. They are a modular precision nutrition system built on a data-driven framework. Instead of guessing what you need, we translate health and epigenetic data into targeted, daily supplementation designed for long-term adherence. The system consolidates complexity into one structured daily pod.
What is a "pod" and how is it different from pills?
A pod is a single, structured daily dose containing micro-granules (mini-doses) of the nutrients in your formula. It is significantly smaller than traditional supplement bottles and eliminates pill fatigue. The pod delivers precision dosing in one daily action.
Can I customize my pod after I purchase?
Yes. After purchase, you can configure your pod inside the Biohax platform. Core Precision users select from 20 formulas. Custom Pod Builder users can stack multiple formulas or manually select individual nutrients. EET™ Guided users receive data-driven formulations based on their test results.
EET™
What is the EET™ framework?
EET™ is the precision framework underlying Biohax Supplements. It focuses on optimizing how genes are expressed (without altering DNA) by addressing key drivers: sleep, nutrition, exercise, and environment. When epigenetic data is available, it is used to prioritize formulas, refine nutrient selection, and adjust dosing logic. EET™ is not medical treatment and does not diagnose or cure disease.
Do I need epigenetic testing to use Biohax?
No. Testing is optional. You can choose from 20 precision formulas or build a custom pod without any testing. Epigenetic testing (EET™ Guided path) enables deeper personalization but is not required to benefit from Biohax.
How long does EET™ testing and formulation take?
After purchasing the EET™ Guided path, you will receive a test kit within 5-7 business days. Once you complete and return the test, analysis takes approximately 10-14 days. Results are then reviewed and your personalized formulation is finalized before your first pod ships.
Purchase
How does the pre-order process work?
During the pre-order phase, you select your precision path and complete checkout. Full payment is collected at time of purchase. Products ship after the pre-order window closes. For EET™ Guided users, test kits ship immediately after purchase, and your personalized pod ships after results are analyzed and formulation is complete.
Are these subscriptions? Can I cancel?
Yes, all plans are monthly subscriptions that auto-renew. You can cancel anytime with no long-term commitment required. Subscriptions deliver a 4-week supply of your selected precision path each month.
Policies & Support
What is Biohax Supplements' return policy?
We accept returns of unopened products within 30 days of delivery for a full refund. Products must be in original packaging and not expired. For complete details, see our Shipping & Returns policy.
How do I cancel my subscription?
You can cancel your subscription anytime through your account settings or by contacting [email protected]. Cancellations take effect at the end of your current billing cycle. There are no cancellation fees or penalties.
How long does shipping take?
Orders typically process within 3-5 business days. Standard shipping takes 5-7 business days after processing. You'll receive tracking information via email once your order ships. Custom pods may require additional processing time.
How do I contact customer support?
You can reach our support team at [email protected]. We respond to all inquiries within 1-2 business days. Visit our Contact page for more support options.
What products and services does Biohax provide?
Biohax Supplements LLC provides precision nutrition products delivered as structured daily supplement pods. We offer subscription-based delivery with three precision levels: Targeted Formulas (precision-designed formulas), Custom Pod Builder (user-directed), and EET™ Guided (biomarker-informed, coming soon).
Additional Resources
Terms & Policies
Shipping, returns, cancellation, refunds, and more
Privacy Policy
How we collect and protect your data
About Biohax
Our mission and approach
Still have questions?
Our support team is here to help. Email us at [email protected].