Frequently Asked Questions
Everything you need to know about Biohax Supplements
Product
What makes Biohax different from other supplement brands? +
Biohax offers EET™ Guided daily supplement pods, using intake and biomarker information to inform nutritional guidance and protocol review.
What is a "pod" and how is it different from pills? +
A pod contains one day's selected supplement ingredients in a single daily serving. Review the ingredient and serving information provided with your order before use.
How is my EET™ Guided protocol personalized? +
EET™ Guided uses intake and biomarker information to inform a reviewed supplement protocol. Your protocol may be reviewed as follow-up results become available.
EET™
What is the EET™ framework? +
EET Guided uses intake and biomarker information to inform nutritional recommendations. It does not establish that a supplement changes gene expression or reverses aging. It is not a substitute for diagnosis or prescribed treatment.
Do I need epigenetic testing to use Biohax? +
EET™ Guided includes testing, which is used with intake information to inform nutritional guidance.
How long does EET™ testing and formulation take? +
After purchasing EET Guided, follow the kit and onboarding instructions. Shipping and laboratory-processing estimates are provided with your order and can vary. Available results are reviewed before a later protocol update.
Purchase
How does the pre-order process work? +
During checkout, review the selected product, plan, price, and order terms before payment. After purchase, follow the product-specific onboarding and shipping instructions. EET Guided requires intake and testing before the guided protocol is finalized.
Are these subscriptions? Can I cancel? +
For new purchases, only the 4 Week Plan renews automatically, every 28 days until canceled. Canceling stops future renewals after the current paid cycle; processed orders and prepaid packs remain subject to the final-sale terms. The 4-Cycle and Annual plans are prepaid and do not automatically renew. Existing subscriptions retain their agreed terms.
Policies & Support
What is Biohax Supplements' return policy? +
Due to the nature of personalized dietary supplements and health-related products, all sales are final. We do not accept returns, refunds, or exchanges unless otherwise required by law. If you have concerns about your order, please contact support@biohax.com and we'll do our best to assist you.
How do I cancel my subscription? +
To stop future renewals of a 4 Week Plan, email support@biohax.com. Cancellation takes effect after the current paid 28-day cycle. There is no cancellation or early termination fee for stopping future renewals. Processed orders and prepaid packs remain subject to the final-sale terms.
How long does shipping take? +
Shipping and processing estimates are provided with your order and may vary. Tracking information is sent when available. Custom builds and testing may require additional processing.
How do I contact customer support? +
You can reach our support team at support@biohax.com or use the Contact page.
What products and services does Biohax provide? +
Biohax Supplements LLC offers EET™ Guided daily supplement pods, informed by intake and biomarker information.
